If you’d like to know some of the main reasons why I hate selling on eBay, please check out “Why Selling on eBay Sucks,” also published on AC.
After this week, I’ll be done selling stuff on eBay for a while. I couldn’t be happier. No longer will I have to photograph, research, list, pack, ship, and follow up with every order. I won’t have to check my messages every day and correctly respond to each of them.
My happiness was momentarily crushed when I received a message from an eBayer that had purchased a router from me. It said:
“did you notice your item was nasty dirty before you packaged it? why didnt you use a box as asked to protect our purchase?“
It wasn’t so much the content of the message that annoyed me, but the presence of the message itself. Usually, if someone sends me a message after they received the purchase, either they need help troubleshooting it (which is readily provided), or its broken and they want a refund.
But why send a useless message complaining about the dirtiness of the product and the packaging. Granted, we all have different opinions of dirty (if dusty counts as nasty dirty, then I’m guilty), but why complain about the packaging? Did it arrive safely? Is it working? Yes and yes? Shut up and be happy then.
Point 1: Buyers can be too picky about shipping.
Many buyers aren’t aware that shipping costs can change very dramatically depending on the packaging. Not only is finding appropriately-sized boxes difficult, but using a box to send an item easily costs double what it takes to send the same item in an envelope.
I won’t go into exact detail, but a USPS flat-rate envelope can be used to send more items for less and offer the same amount of protection as a box. Bubble wrap works wonders. As an additional bonus, since its in an envelope and not a box, it get’s tossed in with the other envelopes and has a smaller chance of getting crushed during shipping.
When you conduct business on eBay, sometimes it can be a bit apprehensive when buying. Even though eBay has certain protection for the buyer, a bought item can still be delayed in shipping, broken while packaging, or just plain missing. Sometimes stuff happens that a seller has no control over.
Point 2: You just can’t catch a break with some buyers.
Everyone wants their items fast. I have no problem with this, but some buyers lack the amount of patience necessary to conduct business on eBay. Recently, the office I was working out of had to be relocated. All of my items that I was selling were packaged up randomly and put into storage. Not a fun situation.
Luckily, I only had a few purchases. I contacted each buyer explaining what had happened and that I’d try to get their items out ASAP. One particular buyer was not happy about this. He didn’t seem to understand that his item was possibly buried under a mountain of office supplies in an un-organized storage unit. He still hasn’t left any feedback.
What buyers need to know is that not every seller is a full-blown business. Solo sellers who sell on eBay for extra income usually do everything themselves. Finding products, setting up the listings, and shipping all take a huge chunk of time. We’re human, we get behind sometimes. Think about that before you send your angry messages.
Point 3: eBay needs ‘Argument’ chat rooms.
Anytime there is a dispute between buyers and sellers, incindiary comments will automatically escalate the case to eBay where the commenter is likely to lose. Even after the case is “resolved,” you can’t leave vehement feedback for fear of being banned from eBay.
Thus I propose the argument chat room. This would be much like a regular chat room, only you get to say whatever you want – sans moderator. For sellers, some buyers just deserve a straight cussing out. Nothing will explain your mood better to a buyer than a simple, “Go #### yourself, you whiny little #####!”
In fact, this might actually be a great idea. If sellers could actually tell the buyer he or she is an ‘incompetent brain-addled ####face’ without incurring any wrath from eBay, sellers would probably be more than happy to refund a buyer’s money.
I would caution anyone who wants to make money online to carefully consider using eBay. Using eBay to make a decent amount of money requires a lot more work and headache than some people think. At the very least, consider any other options.
With that being said, how do you feel about eBay? Let it out in the comments.