You have a sensitive parcel, and to ensure the addressee receives it, you decide to pay an additional fee by mailing it certified mail. Subsequently, you go about your daily routine thinking everything is OK when suddenly you realize it has been weeks and the United States Postal Service failed to deliver you a confirmation of receipt. You take the initiative to track the article number on the United States Postal Service’s website only to find the certified letter was accepted at the local postal office, but no confirmation the certified letter was ever delivered.
What do you do in a case like this? The first thing I did was notify the Postal Master General Office. I must add, this process was a lengthy process. I phoned a number I received from the directory. Upon phoning, I received a voice mail explaining the hours of operation, and the office was closed; however, if the matter required immediate attention, a second phone number was provided. After accessing the second telephone number, a voice mail explaining all customer service agents were busy but to wait and someone would assist. After holding for 5-7 minutes, a customer service representative answered. I explained to her I mailed several weeks earlier a certified letter, yet I never received a confirmation of receipt. I was asked to provide the tracking number. She promised to conduct a search, and she promised to get back with me.
I continued to do my own investigation since the delivery of this certified letter was extremely important. I phoned the addressee to ascertain whether the letter was ever delivered. Initially, I was informed the letter was never received. So I returned to the local post office where I purchased the certified mailings to speak with the supervisor. Upon my request, I was escorted to a very small room with a very small narrow table and a small metal fold up chair. After waiting about fifteen minutes, a supervisor entered the room. I explained what happened. Surprisingly, the supervisor admitted there was no guarantee the certified letter was ever processed or mailed because the post office failed to scan the letter to track the process other than the letter was recorded as being accepted. I asked if he would write a letter explaining because of a processing error, there was no confirmation the letter was delivered.
I provided this letter to the addressee. Fortunately, my insurance was reinstated. Weeks later, the addressee admitted they found the certified letter; yet to date, I never received the green confirmation receipt. Obviously, the addressee never signed the certified receipt. Because of this ordeal, I found the best way to assure an addressee receives a parcel is to mail it certified unrestricted. By doing so, this means the carrier would require only the addressee to sign the letter or the letter would be returned as undeliverable (this requires an additional charge). The other option is to mail the parcel via UPS which I found to be more expensive, but I have peace of mind knowing the parcel will be delivered and all parties are accountable.