Within every profession there are “trade secrets”. These are usually only known by those who work behind the scenes, and are often not shared with customers and clients. The beauty industry is no exception. Although the majority of professional stylists pride themselves on educating clients when it comes to haircare tips, most of these stylists tend to be very tight-lipped when it comes to the business end of the beauty industry. Here are ten examples of things that your stylist may not want you to know.
We get commission on our retail sales, so naturally we are going to try to sell you a bunch of things you don’t need. Even though I may have convinced you to buy $100 worth of shampoo and styling products during your last visit, the next time you come in, I’m going to tell you that there’s something newer and better.
If you don’t leave a tip, we usually make a note of it in our records. If we don’t offer you a refreshment when you come in, or do a mediocre job when it comes to styling your hair, this is probably why.
If you frequently arrive late for your appointments, we often keep a record of this as well. Don’t be surprised if your stylist always seems to be “running behind” when you come in. We’re probably not busy at all, but sitting in the break room reading magazines, making you wait intentionally.
Those $200 Keratin Treatments on the service menu? They really don’t do much of anything.
That $500 Japanese Straightening service? It’s just a cream form of ammonium thioglycolate, which is the same exact chemical found in an ordinary perm. Yes, we could permanently straighten your hair for fifty dollars, but hey, we work on commission.
Organic products, sulfate-free products, and all-natural products are the latest trend in haircare products, so don’t be surprised if we try to sell them to you, even though most of them aren’t fit to wash a dog.
When I say, “I love this product! I use it on my own hair”, it’s probably a lie. We say that about all of our products.
If I magically remember the names of your children, pets, and spouse, it’s because I have it written on an index card which I use to refresh my memory right before you come in. If you come in for a cut every eight weeks, that means I’ve serviced between 400 and 500 other clients since the last time you were in. It’s impossible for me to remember every single person who sits in my chair.
Very few of us enjoy cutting children’s hair. There are many reasons for this. It often takes longer than an adult haircut, we’re more likely to cut ourselves because most children do not sit still, and we get to charge much less.
When we claim that we go to all of the major hair shows every year in order to keep up with the latest trends, it’s only a half-truth. We usually go because we get an all-expense-paid trip to New York, Chicago, or Miami. Many of us go to the show just long enough to collect free samples and buy salon equipment at low prices, then we spend the rest of the day shopping or clubbing.
Of course, these things are not true of every stylist. A great many of us strive to be consummate professionals. However, for every stylist who strives for professionalism, there are dozens more who do not.