Previously published in Examiner
Part 11 of the bedside manner series
Yes we all know doctors are pressed for time. But is our time not important too? We have to take time off from work, from school, from taking care of kids, and everything else we have to do in a day to see them. Is the poor woman who has to drag her four young children with her for every medical appointment not worthy of medical attention in a reasonable amount of time?
People can wait for 8 – 10 hours for an emergency visit. I know emergency centers practice triage, and rightfully so, but the wait is still far too long, here in Canada.
Montreal Case History 7
Jim had an emergency and called his doctor to see what he should do. The secretary told him to come in right away. The doctor would not give information over the phone. He left work expecting to lose a half of day’s pay. Since it was still morning he would return to work in the afternoon.
Jim arrived at the doctor’s office and waited to the point that he lost his whole workday. People were called into the doctor’s office who had obviously come in after him. He was waiting about 3 hours at that point. Finally, it was his turn, until somebody new came rushing in the door. He went up to the desk and said that he should be the next to pass he was waiting patiently for three hours. The secretary told him the other person would pass first, she had an appointment and he didn’t.
At that point he was so upset he told this examiner he was yelling at her. He said to her, “Why in the hell didn’t you tell me to make an appointment instead of making me wait all day like this? Or why didn’t you just tell me to come after work, since obviously I would be the last patient. I just wasted a day of work, and this person who hasn’t even gotten her coat off is still going to pass before me.”
The secretary replied, We take people with appointments before people who just walk in. Next time I suggest you make an appointment.
He then said, “When you told me to come in, I thought I had an appointment.” She told him he didn’t. The appointments were setup a week to two weeks in advance.
Continue reading on Examiner.com: Health care and lack of bedside manner: Part 11 – Montreal health | Examiner.comhttp://www.examiner.com/health-in-montreal/health-care-and-lack-of-bedside-manner-part-11#ixzz1AgBm0pg2