You don’t have to download “Security & Backup” to be charged for it at the end of promotional months. Phone companies offering bundle deals for phone, Internet and TV will often throw in promotional goodies in the guise of a free feature or service that will expire after a certain time period to entice customers to keep the feature or service after their trial has ended.
“Security & Backup” usually includes Anti-Virus protection and getting a new Internet service is a good way for the company to promote their “Security & Backup” by including a trial run. The thing is you may be told about getting it, as part of the service or deal for a bundle but you may not be told that you have to cancel it at the end of the promotion.
The promotion may be a good deal and won’t hurt anything as long as you are receiving it free. But if you already own Anti-Virus software or are getting your “Security & Backup” from another source going along with the acceptance of the “Security & Backup” service after the promotion has ended is throwing money away even if the “Security & Backup” doesn’t cost that much per month.
At $10.00 a month a year can turn into $120.00 plus taxes, fees and charges, which could best be spent on something you need or want. When ordering Internet Service or a Bundle from a company and a free month or three of “Security & Backup” comes with the deal, you’ll still have to cancel it at the end of the promotion or it will show up on your bill and continue until you do.
Depending on the bundle contract and the promotion, the promotion may be an attachment of the bundle. The promotion, feature or service may be free for a certain period of time but as part of the agreement in a contract for the remaining period in the contract the promotion will require payment and may not be canceled until the contract period is over. The promotion is actually part of the contract.
Before agreeing to the bundle contract and acceptance of the promotion being offered ask if you will be able to cancel the promotion at the end of the free trial and not at the end of the bundle contract or you may get stuck with it for awhile.
Instead of automatically canceling what the customer loves and having the customer bother with having to get the feature or service turned back on the company leaves it up to the customer to cancel it.
With any promotion the hope is that you will love the feature or service and not want to cancel it or that you will let the promotion continue because you don’t want to bother with canceling it, you think it’s too much trouble.
